OUR LESSON GUIDELINES
Last-Minute Cancellation & Late Arrival Policy
At Achieve Tuition, our tutors dedicate time to preparing for every lesson and reserve each session exclusively for the student. For this reason, we operate a clear cancellation and late-arrival policy.
OUR LESSON GUIDELINES
Last-Minute Cancellation & Late Arrival Policy
At Achieve Tuition, our tutors dedicate time to preparing for every lesson and reserve each session exclusively for the student. For this reason, we operate a clear cancellation and late-arrival policy.
By booking a session with Achieve Tuition, parents/guardians and students agree to these terms.
Why We Have This Policy
Our tutors plan their schedules around each booked session and are paid for the time reserved. Last-minute changes prevent us from offering that slot to another student.
This policy allows us to treat everyone fairly and maintain a reliable timetable.
Late Arrivals
If a student arrives late, the lesson will normally still finish at the originally scheduled time. This is because tutors may have other students booked immediately afterwards.
For example:
If a student has a 1-hour session from 4:00pm–5:00pm but arrives at 4:20pm, the session will normally still finish at 5:00pm.
The full session fee remains payable, and additional time cannot be guaranteed.
Cancellations
We require at least 24 hours' notice if a student is unable to attend a scheduled session.
Cancellations made 24 hours or more may be rearranged, subject to tutor availability.
Cancellations made less than 24 hours, as well as missed sessions, remain payable as a late cancellation.
Package or membership sessions are considered used and will not be carried forward.
For example:
If a student's session is scheduled for 2:00pm, the cancellation must be made before 2:00pm on the previous day. Any cancellation made after 2:00pm on the previous day will be considered a late cancellation.
Why We Have This Policy
Our tutors plan their schedules around each booked session and are paid for the time they have reserved for students. Last-minute cancellations and late arrivals can therefore prevent us from offering that time to another student.
This policy allows us to treat all students and tutors fairly and maintain a reliable timetable for everyone.
REQUIRED NOTICE
24-Hour Minimum
Cancellations
We require at least 24 hours' notice if a student is unable to attend a scheduled session.
Cancellations made 24 hours or more before the scheduled session may be rearranged, subject to tutor availability.
Cancellations made less than 24 hours before the scheduled session, as well as sessions missed without notice, will be treated as a late cancellation and the session fee will remain payable.
For example: if a student's session is scheduled for 2:00pm, the cancellation must be made before 2:00pm on the previous day. Any cancellation made after 2:00pm on the previous day will be considered a late cancellation.
Where a session has been booked as part of a package or membership, the session will generally be considered used and will not be carried forward or refunded.
Exceptions may be considered at Achieve Tuition's discretion in exceptional circumstances.
Late Arrivals
If a student arrives late, the lesson will normally still finish at the originally scheduled time. This is because tutors may have other students booked immediately afterwards.
For example: If a student has a 1-hour session from 4:00pm–5:00pm but arrives at 4:20pm, the session will normally still finish at 5:00pm.
The full session fee remains payable, and additional time cannot be guaranteed.
By booking a session with Achieve Tuition, parents/guardians and students agree to these cancellation and late-arrival terms.